Downloading Norton Recovery Tool
If the installation of Norton 360 fails for some reason, you can use the Norton Recovery Tool that executes some virus checks and resolves the issues that may have prevented successful installation such as virus infections.
Norton Recovery Tool is free to download and you can get it here (http://www.norton.com/recoverytool_n360_3).
Make sure that you close all applications before running Norton Recovery Tool as not doing so may prevent Norton from examining your system correctly.
This article applies to the following products:
Norton 360
Norton 360 Premier Edition
Norton Internet Security
Norton AntiVirus
Norton AntiVirus Gaming Edition
Norton SystemWorks Premier Edition
Norton SystemWorks Standard Edition
